Pre-Orders:  Items that you can order prior to production.

Pre-orders are typically open for 1 week per batch.
Production times may vary but generally it takes approx. 6-8 weeks from start to finish.
This timeframe begins after the pre-order batch has been closed & does not include additional time required for shipping.

Keep in mind, production and/or shipping delays can & does happen from time to time.

By placing an order that includes pre-order items, you are agreeing to production timeframes & possible delays that may occur during production and/or shipping.

Ready-To-Ship (RTS):  Items that are in-stock & available for shipping.

RTS orders are typically shipped within 1-3 days.
Although we strive for accurate stock availability, factors beyond our control can allow the over-selling of items. 

Due to high order volume/demand, inclement weather, unforeseeable circumstances or events, are possible instances that can cause a delay in shipping.

No refunds for defective merchandise, exchange only or store credit will be given if the same item is not available.

Please contact us within 3 days of receiving your order to report any damaged/defective items. Any damages/defects reported after the 3 days, we cannot guarantee a full refund or replacement. 

Due to the non-refundable fees associated with each order, shipping over-payment, returns & refunds will be issued in the form of store credit via gift card only - unless otherwise stated.

*All refunds/exchanges are subject to management approval.